Client Rights, Records, and Complaints

Requesting Your Health Care Records

You have the right to access your health care records. To request a copy of your records, please submit a written request by emailing [email protected]. Requests are processed in accordance with Texas law, and reasonable fees may apply.

Contacting the Texas Behavioral Health Executive Council

If you have questions about provider licensure or professional standards, you may contact the Texas Behavioral Health Executive Council (BHEC):

https://bhec.texas.gov

Filing a Consumer Complaint

If you wish to file a consumer complaint, you may do so through the Office of the Attorney General of Texas – Consumer Protection Division:

https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint